Terms of Service

"Service" means the Sattva platform, including all web applications, APIs, and related services operated by Saatva Studios, LLC ("Company," "we," "us," or "our").

"Customer" means the organization that enters into an agreement to use the Service.

"Authorized User" means an individual granted access to the Service by a Customer.

"Customer Data" means any data, content, or information submitted to or collected by the Service on behalf of a Customer, including outcomes data, reports, and artifacts derived from connected integrations.

Sattva is available to organizations only. Accounts are owned and controlled by the Customer organization, not individual users. The Customer is responsible for:

• Designating and managing Authorized Users within its organization
• Ensuring Authorized Users comply with these Terms
• Maintaining the security of account credentials
• All activity that occurs under its account

Sattva connects to third-party services such as Slack, GitHub, and Granola at the Customer's direction. When a Customer enables an integration:

• The Customer represents that it has the necessary rights and permissions to connect that data source, including any required consent from individuals whose data may be processed
• For services like Granola that record meetings, the Customer is solely responsible for obtaining appropriate consent from meeting participants
• We analyze connected data to extract structured outcomes. Only outcomes data is retained; raw messages and source content are not permanently stored

We are not responsible for the Customer's compliance obligations related to connecting third-party data sources.

Sattva uses artificial intelligence (currently Anthropic's commercial API) to analyze data from connected integrations and generate structured outcomes, reports, and artifacts. You should understand that:

• AI-generated outputs are provided for informational purposes as performance measurement tools, not as compliance instruments
• Outputs may contain inaccuracies. The Customer is responsible for reviewing and validating all AI-generated content before relying on it
• We do not use Customer Data to train or fine-tune AI models
• Our AI sub-processors are listed on our Trust page

The Customer retains all rights in its Customer Data. By using the Service, the Customer grants us a limited license to process Customer Data solely to provide and improve the Service.

We may access Customer Data for debugging and operational support purposes. We will not use Customer Data for training machine learning models or for any purpose unrelated to operating the Service.

Derived outcomes and artifacts generated by the Service are part of Customer Data and belong to the Customer.

Service subscriptions are billed annually, payable in advance. Upon cancellation:

• The Customer retains access to the Service through the end of the current billing period
• No prorated refunds are provided for the remaining term
• Customer Data will be retained for 30 days following the end of the billing period, after which it will be deleted unless the Customer requests earlier deletion
• The Customer may request immediate data deletion at any time by contacting us

You agree not to:

• Use the Service for any unlawful purpose
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Interfere with or disrupt the Service or its infrastructure
• Circumvent any access controls or usage limits
• Share account credentials with unauthorized parties
• Resell or sublicense access to the Service without our written consent

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing, we do not warrant that AI-generated outputs will be accurate, complete, or suitable for compliance, regulatory, or legal reporting purposes. Sattva is a performance measurement tool, not a compliance tool.

To the maximum extent permitted by law, Saatva Studios, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising out of or related to your use of the Service.

Our total aggregate liability for all claims related to the Service shall not exceed the amounts paid by the Customer in the twelve (12) months preceding the claim.

The Customer agrees to indemnify and hold harmless Saatva Studios, LLC from claims arising from:

• The Customer's use of the Service in violation of these Terms
• The Customer's failure to obtain necessary consents or permissions for connected data sources
• Any reliance on AI-generated outputs without appropriate review and validation

We may update these Terms from time to time. Material changes will be communicated via the email associated with the Customer's account at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.

If you have questions about these Terms, contact us at nsbarr@gmail.com.